Frequently Asked Questions (FAQ)
Frequently Asked Questions
Who are you?
Glad to meet you! We are BUZZD SHOP. Our mission is to give our customers the chance to buy high-quality customizable products, all from one place. Our goal is to make sure that everyone has access to safe, reliable, and innovative items at a price that will leave you excited and with quality that will never disappoint!
What are the shipping and delivery times?
We ship directly from multiple warehouses as soon as the order is processed. If we are experiencing a high volume of orders, shipments may be delayed by a couple of days. Please allow additional days in transit for delivery during these times. In rare cases, if there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Delivery times to the US usually take 2-6 business days. Please note that actual delivery times may vary depending on your location and shipping method.
How can I track my package?
Once your package has been shipped, a tracking number will appear on your order details. You will receive an email with the tracking number. You can track your package using the shipping company’s website (e.g., UPS, USPS, etc.) or by using universal tracking websites like 17track.net.
What happens if the estimated delivery time has passed and I still did not receive my order?
Please contact us with your order number as soon as possible so we can check the status and expedite the delivery process. You can email us at support@skyvistagroup.com or reach out via our Contact Us page.
What do I do if my product arrived damaged?
If you receive damaged merchandise, please take a picture and email it to us at support@skyvistagroup.com right away. We will replace damaged goods within 48 hours of receiving your order.
Can I return my product for a refund?
Absolutely! We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at support@skyvistagroup.com, or use our Contact Us page. Your refund will be automatically processed once we receive the returned item back at our warehouse.